What does it cost?
Pricing runs across four tiers, from Essential up to a fully custom Enterprise plan, scaling with the number of locations and your conversation volume. You'll find the exact numbers in the pricing section above. Annual billing includes 2 months free with no setup fee; monthly plans carry a one-off setup fee equal to your first month.
How is this different from a normal website chatbot?
A typical chatbot follows a script and collects a name. Vallamo holds a real conversation from your own approved knowledge, qualifies the enquiry, books the appointment into your calendar, follows up if it goes cold, and hands to your team when it should. It's built to move enquiries to bookings, not just reply.
What happens when it doesn't know the answer?
It says so. The assistant only answers from knowledge you've approved. When a question falls outside that, it tells the customer it isn't sure, offers to take their details, or hands the conversation to your team. It's built to never invent prices, policies or details it hasn't been given.
Does it answer phone calls?
Not yet, but not far off. Vallamo already answers your customers on your website, WhatsApp, and Instagram, so the questions and booking requests that come in around the clock (overnight, or while your team's mid-appointment) never sit unanswered. Voice is coming very soon, so soon the same assistant will be picking up the phone too.
Will my customers know they're talking to an AI?
Yes. The assistant is upfront about what it is right from the first message, and customers can ask for a person at any point. What surprises most people is how natural it sounds, it responds in a warm, human tone rather than anything robotic. In our experience, customers care far more about getting a fast, accurate answer than about who or what is answering; what they dislike is being misled, not talking to an AI.
Is this meant to replace my front-desk staff?
No. It covers the hours and moments your team can't (evenings, weekends, when everyone's mid-appointment) and takes the repetitive questions off their plate. Anything sensitive or complex still goes to a person.
How long does setup take?
The first draft of your knowledge bank is built automatically from your website, usually within minutes. From there, you review it and connect your booking system, then go live by pasting one line of code.
Will it work on my website?
Yes, it's one line of code that works on any site builder, including Squarespace, Wix, WordPress, Shopify and custom sites. It appears in your own brand colours and greeting, and nothing else about your site needs to change.
Can it really book into my existing system?
If you use one of our supported booking platforms, yes, it reads real availability and writes the booking directly, so there's no double-booking and no second calendar to manage. If your platform isn't supported yet, the assistant can capture the request and share your booking link instead.
Do I have to let it book into my diary?
No. If you'd rather keep the booking step with your team to begin with, it can simply answer the enquiry and hand you a qualified lead with all the details. You can switch on direct booking into your calendar whenever you're ready.
What about my customers' data?
Conversations are stored encrypted, isolated per business, with a retention period you control. Your conversations aren't used to train AI models. You can export or delete an individual customer's data at any time, and every change in your account is logged in an audit trail.
Does it speak other languages?
Yes, it detects the customer's language and replies in it, and you can review or override its greetings and key messages per language.