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The smart receptionist for your website

Stop losing revenue
to a missed enquiry

Vallamo lives on your website and answers every customer message from your own information, booking jobs and appointments straight into your calendar, following up the enquiries that go cold, and bringing in your team the moment a conversation needs a person.

The live demo is a real Vallamo assistant set up for a sample business: ask about a service or try booking a slot.

For service businesses · Live with one line of code

See Vallamo for different industries

app.vallamo.com

Try asking it:

Your busiest hours aren't your opening hours

More and more enquiries start online, and a lot of them arrive when there's no one at the desk to answer. The ones that have to wait usually don't wait long.

~40%

of online bookings are made outside business hours: evenings, early mornings and weekends, when your team is with clients or already home.

3 in 4

customers would now rather book online than pick up the phone. They're already on your website, not your phone line.

60%

have switched to another business after a slow or awkward booking experience. A reply that comes tomorrow is usually a booking lost today.

Sources: appointment-scheduling and online-booking industry research, 2024 to 2026.

Everything your front desk does, around the clock

Answering, booking, reminding, following up, done the way your best receptionist would, at 11pm on a Sunday too.

Answers like someone who actually works there

Replies come from your services, prices, policies and team: knowledge built from your website that you review and approve before it goes live. When your site changes, you see exactly what's new and choose what to accept.

And when it doesn't know? It says so, takes the customer's details, or brings in your team. It's built to never guess at a price or a policy.

How setup works
Review changes: found on your website today
Boiler service from £90
+Boiler service from £99, includes full safety check
+New: Saturday callouts until 7pm
Apply selected Skip

Books straight into your calendar

Vallamo connects to the booking system you already run your business on. It offers times that fit the job's real duration, books the slot, and confirms in the chat. Your calendar stays the source of truth, so there's no double-booking and no second diary to manage.

It can book with a specific team member (it knows who does which job and the days they work), and when someone needs more than one thing in a visit, it books them together as a single, longer appointment.

Customers can cancel or reschedule in chat too, with an identity check before anything is changed.

See supported systems
Booked in chat, written to your calendar
Jul
7
10:30
Chemical Peel 45 min Confirmed
Nadia Rahman · 07700 900131
Dull skin, brightening.
Jul
7
10:00
Profhilo Skin Booster 30 min Confirmed
Yasmin Ali · 07700 900166
Won back via reactivation campaign.
Jul
8
6:00pm
Anti-Wrinkle Treatment 45 min Confirmed
Holly Carter · 07700 900171
Booked by reception.

Fewer no-shows, fuller days

Confirmations go out the moment a booking is made, reminders go out before the appointment, and every message includes a self-serve link, so a customer who can't make it reschedules instead of disappearing. When a slot is worth protecting, it can ask for a deposit at booking, turning a soft enquiry into a secured appointment.

Missed someone anyway? Vallamo follows up, and can quietly win back abandoned bookings and lapsed customers too. Every campaign stays off until you switch it on.

Around every booking
Optional deposit to hold the slotAsk for a deposit at booking to cut no-shows
Instant confirmationSent by text with a manage-booking link
Reminder before the appointmentReschedule in one tap instead of no-showing
Follow-up if they don't showA gentle nudge to rebook, only if you turn it on

Hands over the moment it matters

Complaints, sensitive questions, a frustrated tone: the assistant recognises conversations that need a person and routes them to your team, with alerts so nothing sits unseen.

From the inbox you can watch any conversation live, take over and type as yourself, then hand back to the assistant when it's resolved. You set the escalation rules by topic, sentiment or keyword.

Handovers: flagged for your team
Flagged Fri 26 Jun, 12:14 Waiting 7d
Customer
Conversation #dae03bfd · sentiment negative
What the assistant flagged
"I'm really not happy with how my lip filler turned out. It looks uneven and I'd like this sorted."
Resolve View chat

See what it's doing, and why

Every conversation, booking and handover is in your dashboard as it happens. Resolution, customer satisfaction and bookings are measured honestly, not flattered, and every transcript shows the sources behind each answer.

It also gathers the questions it couldn't confidently answer and groups them together, so you can turn a gap into an approved answer in a couple of clicks. The assistant keeps getting sharper about your business the more it's used.

See all FAQs
Insights, last 30 days
24Conversations
14Bookings
58%Conversion
Where conversations came from
Website
24 · 100%
Illustrative dashboard view. Your numbers will be your own. Website chat is live today; other channels are on the roadmap.

Up and running in an afternoon

No technical work beyond pasting one snippet, and nothing the assistant says goes live without your approval.

Point it at your website

Vallamo reads your site and drafts your knowledge bank: services, prices, hours, policies, your team. You review every line before going live.

Connect your booking system

Link the calendar you already use and map your services once. The assistant books against real availability from day one.

Add one line of code

Paste the snippet into your site and the chat appears in your brand colours, with your greeting. Works on any site builder.

Made for service businesses

The questions, the booking flow and the tone are tuned to your kind of business, not a generic chatbot with your logo on it.

Home & trades

  • Plumbers & heating
  • Electricians
  • Builders & roofers
  • Cleaners & gardeners

Health & beauty

  • Salons & barbers
  • Clinics & medspas
  • Dental & physio
  • Gyms & studios

Hospitality & auto

  • Hotels & B&Bs
  • Restaurants & venues
  • Garages & MOT centres
  • Car dealerships

Professional services

  • Lettings & estate agents
  • Legal & accountancy
  • Tutoring & training
  • Consultants & studios

The difference a real assistant makes

A scripted chatbot collects a name and hopes someone follows up. A missed enquiry does nothing at all. Vallamo turns the conversation into a booking.

Swipe to compare →

When a customer enquires on your site… No assistant Generic chatbot Vallamo
Answers from your real prices, hours and policies×~
Books straight into your calendar, no double-booking××
Knows who does which job, and the days they work××
Answers instantly, day and night×
Chases the enquiries that go cold××
Hands to your team the moment it should×~
Speaks in your brand, on your own site·~

Connect your calendar, and so much more

Vallamo plugs into the booking system you already use, reading real availability and writing bookings directly, plus the marketing tools where your customer list lives.

Cal.com and Google Calendar connect today, with more being added. A few platforms connect through their own partner programmes, so we'll confirm what's available for your setup during onboarding.

How we handle your customers' data

Vallamo handles personal information the way businesses need it handled: minimal, auditable, and under your control. We'd rather tell you plainly what we do than hide behind badges.

Data rights built in

Export or delete a customer's data on request, under GDPR and US state privacy laws, and set your own retention period.

Encrypted & isolated

Encrypted in transit, with every business's data isolated at the database level.

A full audit trail

Every change to knowledge, settings and team is recorded: who, what and when.

Team roles & access

Invite staff with the right level of access, from view-only to admin.

Guarded against misuse

Hardened against manipulation, with sensitive details redacted from logs and abuse rate-limited.

US hosting, UK & EU safeguards

Your data is processed by trusted providers in the United States. Every transfer out of the UK or EEA is protected by the EU-US Data Privacy Framework or Standard Contractual Clauses, and we'll tell you exactly where it lives.

What could answering every enquiry be worth?

Slide in your own numbers and pick a plan to see what a smart receptionist that never misses an enquiry could add to your month.

Growth assumes a +35% conversion lift, from catching enquiries on your website, Instagram and WhatsApp around the clock.

Projected growth with Vallamo

Monthly revenue from new enquiries
£7,500
Projected with Vallamo +35% conversion lift
£10,125
New clients won each month
50 → 67
Additional monthly revenue
+£2,625

Book a demo

Illustrative projection based on the assumptions shown, not a guarantee. Results depend on your industry, traffic and starting point.

Simple pricing, built around you

Every plan includes setup and onboarding. No long-term contracts, cancel any time. You can trial it on your own site, with real customers, before you commit.

Essential
For single-location businesses getting started
£249/mo single location
  • 1 owner account
  • Website chat widget in your brand
  • Knowledge built from your site (review & approve)
  • Lead capture with instant email alerts
  • Human handover and live takeover
  • In-chat booking, cancellations and reschedules
  • One booking-system integration
  • Text confirmations and reminders
  • Conversation transcripts
  • Up to 250 conversations/month
  • Email support
Add-ons available
  • WhatsApp integration
  • Instagram DM integration
  • 1 extra front desk account
Pro
For multi-location groups and high-volume practices
£899/mo 3 to 10 locations
  • Everything in Growth, plus:
  • 1 owner, 3 manager and 6 front desk accounts
  • 3 to 10 locations with intelligent routing
  • CRM sync and outbound webhooks
  • Custom branded widget styling
  • Team inbox with role-based access
  • Dedicated onboarding and quarterly reviews
  • Up to 2,000 conversations/month, across all channels
  • Named priority support contact
Enterprise
For large groups, franchises and bespoke requirements
Custom entirely custom, tailored to your scale and workflows
  • Everything in Pro, plus:
  • 10+ locations
  • Custom integrations and workflows
  • Full API access
  • Custom compliance and data handling
  • Volume-based pricing
  • Dedicated account manager
  • SLA guarantees

Add-ons at checkout

Additional manager and front desk accounts can be added to any plan at checkout. On Essential, WhatsApp and Instagram integrations are also available as add-ons.

All plans include setup and onboarding. Annual billing gives you 2 months free with no setup fee; on monthly plans, a one-off setup fee equal to your first month applies. No long-term contracts, cancel any time. If you go over your plan's conversation allowance, prepaid top-up packs are available at any time, no need to change plans.

FAQs

The things owners ask before they trust a smart receptionist with their customers, answered straight.

What does it cost?

Pricing runs across four tiers, from Essential up to a fully custom Enterprise plan, scaling with the number of locations and your conversation volume. You'll find the exact numbers in the pricing section above. Annual billing includes 2 months free with no setup fee; monthly plans carry a one-off setup fee equal to your first month.

How is this different from a normal website chatbot?

A typical chatbot follows a script and collects a name. Vallamo holds a real conversation from your own approved knowledge, qualifies the enquiry, books the appointment into your calendar, follows up if it goes cold, and hands to your team when it should. It's built to move enquiries to bookings, not just reply.

What happens when it doesn't know the answer?

It says so. The assistant only answers from knowledge you've approved. When a question falls outside that, it tells the customer it isn't sure, offers to take their details, or hands the conversation to your team. It's built to never invent prices, policies or details it hasn't been given.

Does it answer phone calls?

Not yet, but not far off. Vallamo already answers your customers on your website, WhatsApp, and Instagram, so the questions and booking requests that come in around the clock (overnight, or while your team's mid-appointment) never sit unanswered. Voice is coming very soon, so soon the same assistant will be picking up the phone too.

Will my customers know they're talking to an AI?

Yes. The assistant is upfront about what it is right from the first message, and customers can ask for a person at any point. What surprises most people is how natural it sounds, it responds in a warm, human tone rather than anything robotic. In our experience, customers care far more about getting a fast, accurate answer than about who or what is answering; what they dislike is being misled, not talking to an AI.

Is this meant to replace my front-desk staff?

No. It covers the hours and moments your team can't (evenings, weekends, when everyone's mid-appointment) and takes the repetitive questions off their plate. Anything sensitive or complex still goes to a person.

How long does setup take?

The first draft of your knowledge bank is built automatically from your website, usually within minutes. From there, you review it and connect your booking system, then go live by pasting one line of code.

Will it work on my website?

Yes, it's one line of code that works on any site builder, including Squarespace, Wix, WordPress, Shopify and custom sites. It appears in your own brand colours and greeting, and nothing else about your site needs to change.

Can it really book into my existing system?

If you use one of our supported booking platforms, yes, it reads real availability and writes the booking directly, so there's no double-booking and no second calendar to manage. If your platform isn't supported yet, the assistant can capture the request and share your booking link instead.

Do I have to let it book into my diary?

No. If you'd rather keep the booking step with your team to begin with, it can simply answer the enquiry and hand you a qualified lead with all the details. You can switch on direct booking into your calendar whenever you're ready.

What about my customers' data?

Conversations are stored encrypted, isolated per business, with a retention period you control. Your conversations aren't used to train AI models. You can export or delete an individual customer's data at any time, and every change in your account is logged in an audit trail.

Does it speak other languages?

Yes, it detects the customer's language and replies in it, and you can review or override its greetings and key messages per language.

Become a Vallamo Design Partner

We're a multinational, UK based team building the smart receptionist for where service businesses are headed. As a design partner, you'll get priority early access to new features, trial them at no cost, and share feedback that helps shape the direction of our product and company.

Become a Design Partner

See it answer your customers' real questions

On a 15-minute call we'll point Vallamo at your website, live, and you can judge the answers for yourself.