The messages you can’t answer
are the ones that book elsewhere
Vallamo answers your calls, WhatsApp, Instagram and website chat, books the appointment, and brings in your team when it should. It only ever speaks from what you have approved.
- Phone calls
- Website chat
Answers from what
you have approved
Prices, treatments and policies come from information you have checked, so customers hear what your website would say.
- Built from your website, then reviewed by you
- Every reply checked against your facts
- If it is not sure, it says so
Picks up the phone,
too
The same assistant answers the calls you can’t take, mid-treatment or after you close, from the same approved knowledge.
- Answers when you are busy, away or closed
- Takes the booking or the details, then gives your team a summary
- Says plainly it is an AI whenever a caller asks
Books the appointment,
then follows up
Connected to your booking system, it checks real availability and books the visit, then nudges the enquiries that go quiet.
- Works with the booking systems you already use
- Books the appointment, not just a message
- Follows up politely, with reminders before the visit to cut no-shows
Hands over
the moment it matters
Complaints, medical questions and anything it cannot verify go to a person, with the whole conversation attached.
- You set the rules for when it hands over
- Your team is alerted by SMS, email or Slack
- Nobody has to start from scratch
See what it is
worth
Every conversation is there to read, and the numbers show enquiries, bookings and what was handled without you.
- Enquiries, bookings and conversion at a glance
- See which channels bring people in
- Read any conversation, and pause a channel whenever you like
Made for clinics, salons and practices
Consultations, patch tests, deposits and aftercare questions are handled the way your practice would, not by a generic chatbot with your logo on it.
Clinics, therapy & beauty
- Clinics & medspas
- Physio & chiropractic
- Salons & barbers
- Dental & wellness studios
Home & trades
- Plumbers & heating
- Electricians
- Builders & roofers
- Cleaners & gardeners
Hospitality & auto
- Hotels & B&Bs
- Restaurants & venues
- Garages & MOT centres
- Car dealerships
Professional services
- Lettings & estate agents
- Legal & accountancy
- Tutoring & training
- Consultants & studios
Live in three steps
- 1
Add your website
Vallamo reads it and drafts what your business offers, prices and policies.
- 2
Approve what it knows
Check the draft, fix anything, and lock it. The assistant only says what is there.
- 3
Switch on your channels
Connect your calendar, then open calls, WhatsApp, Instagram and website chat.
The difference a real assistant makes
A scripted chatbot collects a name and hopes someone follows up. A human receptionist is brilliant, but only while they are at the desk. Vallamo turns the conversation into a booking, at any hour.
Swipe to compare →
| When a customer enquires… | No assistant | Human receptionist | Generic chatbot | Vallamo |
|---|---|---|---|---|
| Answers from your real prices, hours and policies | × | ✓ | ~ | ✓ |
| Answers instantly, day and night | × | × | ✓ | ✓ |
| Picks up the phone | × | ✓ | × | ✓ |
| Covers WhatsApp, Instagram and web chat in one place | × | ~ | ~ | ✓ |
| Books straight into your calendar, no double-booking | × | ✓ | × | ✓ |
| Chases the enquiries that go cold | × | ~ | × | ✓ |
| Hands to your team the moment it should | × | ✓ | ~ | ✓ |
| Handles many enquiries at the same time | × | × | ✓ | ✓ |
A human receptionist can do all of this at the desk. The difference is the hours, the volume and the channels they cannot cover at once. Vallamo works alongside your team, not instead of it.
Every message goes through the same five checks.
- 1
A customer writes
On your website, WhatsApp, Instagram or the phone.
- 2
It is screened first
Attempts to hijack the assistant, and personal data it should not handle, are caught before the AI sees them.
- 3
It drafts from your knowledge
Only the services, prices and policies you have approved.
- 4
The reply is checked
Checked against your facts before it is sent. If it cannot be verified, a safe answer is used instead.
- 5
Sent, or handed to your team
Complaints and sensitive topics go to a person, with the conversation attached.
- You approve the knowledge
- You set the handover rules
- You can pause any channel
- You can review every conversation
How we handle your customers' data
Vallamo handles personal information the way businesses need it handled: minimal, auditable, and under your control. We'd rather tell you plainly what we do than hide behind badges.
Data rights built in
Export or delete a customer's data on request, under GDPR and US state privacy laws, and set your own retention period.
Encrypted & isolated
Encrypted in transit, with every business's data isolated at the database level.
A full audit trail
Every change to knowledge, settings and team is recorded: who, what and when.
Team roles & access
Invite staff with the right level of access, from view-only to admin.
Guarded against misuse
Hardened against manipulation, with sensitive details redacted from logs and abuse rate-limited.
US hosting, UK & EU safeguards
Your data is processed by trusted providers in the United States. Every transfer out of the UK or EEA is protected by the EU-US Data Privacy Framework or Standard Contractual Clauses, and we'll tell you exactly where it lives.
FAQs
The things owners ask before they trust a smart receptionist with their customers, answered straight.
What does it cost?
Pricing scales with the number of locations and your conversation volume, with a custom Enterprise plan for more than five locations. You'll find the exact numbers on our pricing page. Annual billing includes 2 months free.
How is this different from a normal website chatbot?
A typical chatbot follows a script and collects a name. Vallamo holds a real conversation from your own approved knowledge, qualifies the enquiry, books the appointment into your calendar, follows up if it goes cold, and hands to your team when it should. It's built to move enquiries to bookings, not just reply.
What happens when it doesn't know the answer?
It says so. The assistant only answers from knowledge you've approved. When a question falls outside that, it tells the customer it isn't sure, offers to take their details, or hands the conversation to your team. It's built to never invent prices, policies or details it hasn't been given.
Does it answer phone calls?
Yes. Vallamo answers your customers on your website, WhatsApp and Instagram, and now on the phone too, so the questions and booking requests that come in around the clock (overnight, or while your team's mid-appointment) never sit unanswered. See how calls work.
Will my customers know they're talking to an AI?
Yes. On website chat, WhatsApp and Instagram the assistant is upfront about what it is from the first message. On calls it says plainly that it is an AI whenever a caller asks, you can have your own greeting say so, and customers can ask for a person at any point. In our experience, customers care far more about a fast, accurate answer than about who or what is answering. What they dislike is being misled.
How long does setup take?
The first draft of your knowledge bank is built automatically from your website, usually within minutes. From there, you review it and connect your booking system, then go live by pasting one line of code.
What about my customers' data?
Conversations are stored encrypted, isolated per business, with a retention period you control. Your conversations aren't used to train AI models. You can export or delete an individual customer's data at any time, and every change in your account is logged in an audit trail.
See what a little more
availability can do.
Explore the live demo, or see Vallamo on your own business.