Home & Trades
The smart receptionist for plumbers, electricians and trades
A callout enquiry doesn't stop being urgent because you're up a ladder or under a sink. Vallamo answers from your own approved information, captures the job details, and books straight into your calendar, day or night.
Answers like your best office admin, not a script. Books into Google Calendar, Outlook, Cal.com, Calendly and more.
Why trades businesses lose enquiries
Callout and quote enquiries are urgent by nature, which makes a missed message more costly than in most industries.
A job left unanswered goes to the next name on the list. Someone with a burst pipe or no heating rarely waits for a callback; they ring or message whoever answers first.
Job duration and pricing vary a lot, and vague answers cost trust. A rushed or wrong estimate over the phone erodes exactly the trust that wins repeat and referral work.
You can’t answer the phone mid-job. The moments you’re busiest on-site are the same moments new enquiries are most likely to arrive and least likely to be handled.
Built for how trades businesses actually work
The same assistant, tuned to the questions and job patterns trades businesses actually get.
Answers from your own approved information
Vallamo’s knowledge bank is built from your website and refined with your team: your services, coverage area, call-out rates, and typical job pricing. It answers from what you’ve approved, not a generic script.
Captures the job detail, not just a name and number
It asks the questions you’d ask, such as the fault, the property type, and whether it’s urgent, so your team gets a usable job brief rather than a bare enquiry.
Books with the right duration
It knows the difference between a quick fix and a full job, so a boiler service and a bathroom fit don’t get booked into the same length slot.
Escalates urgent jobs immediately
You set the words and phrases (burst pipe, no heating, gas smell) that always trigger an immediate handover to your team, with an alert, rather than sitting in a normal queue.
Answers out of hours
Website chat and WhatsApp are answered around the clock, so evening and weekend callouts don’t sit unanswered until the next working day.
Every enquiry, transcribed and traceable
Every conversation and handover is visible in your dashboard as it happens, so you can see exactly what your assistant told a customer and why.
What it never does
It’s built to never invent a price, a callout time, or a policy it hasn’t been given. If a question falls outside its approved knowledge, it says so plainly, offers to take the customer’s details, or brings in your team. Your customers are always told they’re speaking with an AI assistant from the first message.
Where it answers
Website chat, WhatsApp, and Instagram DM are live today, so enquiries arriving outside opening hours, mid-job, or over a weekend get answered the same way a daytime enquiry would. Calls are answered by the same assistant. Your customers are always told they’re speaking with an AI assistant from the first message.
Live in ten minutes, not a project
No developer needed, and nothing the assistant says goes live without your team approving it first.
Point it at your website
Vallamo reads your site and drafts a knowledge bank from your services, coverage area and call-out rates. You review every line before it goes live.
Connect your calendar
Link Google Calendar, Outlook, Cal.com or your system of choice, and map your job types once. It books against real availability from day one.
Add one line of code
Paste the snippet into your site and the chat appears in your brand colours. Works on Squarespace, Wix, WordPress and custom sites alike.
Calls while you are on the job
On a roof or under a sink, you cannot pick up. Calls let Vallamo answer, say what you do and where you cover, and take the details so you can call back with the context.
FAQs for plumbers & trades
The things trades business owners ask before trusting an AI with their front desk.
Can it give a fixed quote over chat?
It gives the pricing information you’ve approved, such as call-out rates or typical job ranges, and is built to say so rather than guess when a job needs an on-site assessment before a firm price can be given.
Can it handle emergency callouts?
Yes. You can set which words and phrases (burst pipe, no heating, gas smell) always escalate immediately to your team with an alert, rather than waiting in a normal queue.
Does it know which jobs take longer?
Yes, it books against the job durations and skills you’ve set up, so a boiler service and a full bathroom fit don’t get the same slot length.
Does it work with my existing booking or job system?
Vallamo connects to Google Calendar, Outlook, Cal.com, Calendly, Acuity and Square, with new integrations added regularly. If your system isn’t supported yet, it can capture the request and share your booking link instead.
Will my customers know they’re talking to an AI?
Yes. The assistant is upfront about what it is from the first message, in line with current AI disclosure requirements, and a customer can ask for a person at any point.
See more on the Vallamo Journal
Stories and guides for service businesses.
See it answer your real callouts
On a 15-minute call we'll point Vallamo at your website, live, and you can judge the answers for yourself.
Book a demo