More people were coming to Enhance Lives for support, and the business was growing quickly. But between looking after clients, answering new enquiries and finding more workers, Francesca’s days were getting very full.
Enhance Lives is a family run company supporting people with complex needs. Francesca, its director, is closely involved in the care people receive and takes real care over who joins the team. New workers need to be a good fit for the business and the people they’ll support. Finding people who share her standards takes time.
With demand growing faster than the team, she was stepping in to support many new clients herself. Messages, bookings and recruitment all had to fit around her visits. Even a straightforward enquiry was one more thing that needed her attention.
She needed some help keeping up, especially while she worked on bringing the right people into the business.
A bit of help with the enquiries
Vallamo now answers the everyday questions people ask about Enhance Lives and books discovery calls for prospective clients. Someone getting in touch can find out more about the service and arrange a first conversation without Francesca having to organise each step herself.
Those first enquiries matter. People want to know whether Enhance Lives could be right for them, and a helpful reply gives them somewhere to start. Vallamo can pick up those questions while Francesca is busy supporting someone else.
Booking the discovery call is taken care of too. That saves Francesca the back and forth of finding a suitable time and lets the person making the enquiry take the next step while they’re ready to do so.
When it’s time for the call, Francesca can focus on getting to know the person, listening to what they need and talking through how Enhance Lives could help. She has more time for the conversations where her knowledge of the business and its clients really matters.
Keeping up with job applications
Recruitment was adding to the workload too. Francesca needed more workers, but the adverts brought another set of enquiries to respond to. Making time for those replies was difficult when so much of her day was already taken up with clients.
She set up a Vallamo playbook specifically for job enquiries. This gives the assistant instructions for responding to people interested in working with Enhance Lives, so it can handle those conversations appropriately.
Vallamo can respond to initial enquiries, accept CVs and arrange a time to talk. Someone who sees a recruitment advert can get in touch, send over their CV and move things forward while Francesca is busy elsewhere.
That takes some of the organising off her plate. She can put more attention into looking at applications and getting to know potential workers, which is particularly helpful when finding the right fit matters so much.
For Francesca, having help with both kinds of enquiry has made this busy period more manageable. New clients can find out about Enhance Lives and book a conversation, while people interested in joining the team have a way to send their details and arrange a chat.
It’s given her more room to look after the people already relying on Enhance Lives, while she builds the team around them. As a small family business grows, having a few fewer things to organise personally can make a real difference to the day.
If your business is growing and the enquiries are getting harder to keep up with, book a demo and we’ll show you how Vallamo could help.