An Instagram message, a WhatsApp enquiry, someone asking how to join the next class. As JazzElla Dance began to grow, Ella was spending more and more time sorting out the steps between someone getting in touch and actually booking a place.
JazzElla is a new dance business, and Ella runs it herself. Interest in the classes was bringing in plenty of enquiries. But each conversation came with a few jobs attached: answering questions, arranging the booking and sorting the deposit or payment.
The process had become messy and time consuming. With enquiries arriving in two different apps, Ella had to keep up with the conversations as well as the practical details of each booking. It was a lot of admin to fit around running a dance business.
Vallamo gave her some help with that, from the first message through to booking a class and taking payment.
Booking from Instagram or WhatsApp
Vallamo now helps handle enquiries where people are already messaging JazzElla. Someone getting in touch through Instagram or WhatsApp can ask about a class and get help booking their place.
For a dance business, those early questions might be about class times, prices or what to expect. Vallamo works from the business’s own information, so the replies can be based on the details Ella wants people to have.
That’s helpful for someone who likes the look of a class but has a question before they commit. They can get the information they need and carry on with their booking while they’re thinking about it.
It also takes some of the pressure off Ella to personally handle every step of every enquiry. She can give more attention to her classes and the people coming along, knowing there’s help with the messages arriving in the background.
“As a solo owner, Vallamo has effectively become my receptionist.”
Getting payments sorted too
A booking also needs the money side sorting out. Before Vallamo, managing deposits and payments was part of the same messy process, adding more to Ella’s list each time someone wanted to come along.
Vallamo helps JazzElla take deposits and payments as part of booking a dance class. People can get their place arranged and take care of the payment, with less for Ella to organise herself.
Having help with both parts matters. A reply to an enquiry is a good start, but there are still things to do before someone is ready to turn up for class. Getting the booking and payment sorted together makes that process easier to follow.
Ella can still step into a conversation herself when someone needs a personal reply. She stays involved in her business, with support for the everyday questions and practical tasks that used to take up so much of her time.
For a new business, growing interest can quickly mean a growing amount of admin. JazzElla’s experience shows how much sits behind a simple class booking, especially when one person is managing it all.
With Vallamo helping with Instagram and WhatsApp enquiries, dance class bookings and payments, Ella has more room to concentrate on teaching and developing JazzElla. Welcoming someone new to class now comes with a little less organising behind the scenes.
Running classes and finding the messages hard to keep up with? Book a demo and we’ll show you how Vallamo could help.