First visits and follow-ups
Clarify which approved service description matches the enquiry before searching for a time.
Vallamo + Acuity Scheduling
AI receptionist for Acuity Scheduling
Vallamo is an AI receptionist for Acuity Scheduling that speaks to clients before they book. It responds on website chat, WhatsApp and Instagram DMs from your approved knowledge, checks live Acuity availability and books an appointment of the appropriate duration.
Help first-time clients choose the right session
For a solo practitioner, a first appointment may prompt more questions than a repeat visit. Vallamo can explain the approved difference, check an appropriate length and pass anything outside the agreed information to you.
Acuity is still the diary
Bookings are written into your connected Acuity Scheduling calendar, rather than a second appointment list.
Packages and intake questions
Explain only packages or preparation information that your business has approved. Intake-field synchronisation is confirmed with you during setup.
How the Acuity Scheduling connection works
1. Connect Acuity Scheduling
Link your existing appointment system.
2. Review booking information
Approve session descriptions, durations, pricing and preparation details drawn from your website.
3. Activate enquiry channels
Use the assistant to respond and propose available times across your selected channels.
What customers see, and what your team keeps
Customers can ask a question, hear an approved answer and choose an available appointment in their preferred messaging channel. Your team continues to manage its schedule in Acuity Scheduling, with Vallamo conversation transcripts and source references available when you need context.
Vallamo also supports human handover and live takeover, instant email alerts for new leads, and text confirmations and reminders. Optional deposit collection is available on the Growth plan. See the plans and pricing.
What is confirmed, and what needs checking
Whether package balances, intake forms, coupon codes or other Acuity-specific fields are read or written is confirmed with you during setup, so nothing is assumed.
This page describes Vallamo's confirmed general booking workflow. If your organisation relies on specific third-party custom fields, permissions or workflows, test those requirements before launch.
FAQs
The things owners ask before connecting Vallamo to Acuity Scheduling, answered straight.
Will clients still be booked in Acuity?
Yes. Vallamo checks live availability and writes the booking to the calendar or booking system already in use, including Acuity Scheduling.
Can it tell a new client which session to choose?
It can explain approved appointment descriptions and ask clarifying questions. It does not invent service suitability advice or make medical judgements.
Can it collect an intake form?
How Acuity intake-form fields are handled is confirmed with you during setup. You can always use human handover for details that need special attention.
What if my services are sold in packages?
Vallamo can discuss package descriptions that you have approved. We confirm with you during setup whether package redemption and balances are covered for your account.
Can I take a deposit?
Optional deposit collection is available on Vallamo Growth. We confirm how deposits relate to your Acuity payment records during setup.
How quickly can I prepare my answers?
Vallamo drafts your knowledge bank from the business website, usually within minutes. Your team reviews and approves it before clients receive answers.
Explore related guides
Keep Acuity Scheduling. Make enquiries easier to book.
See what a customer conversation could look like for your business.