Staff-specific enquiries
Help someone request a suitable appointment with the right available member of staff.
Vallamo + Microsoft Bookings
AI receptionist for Microsoft Bookings
Vallamo is an AI receptionist for Microsoft Bookings that answers customer messages and schedules appointments using the booking system your team already uses. It responds through website chat, WhatsApp and Instagram DMs, checks live availability and records confirmed appointments in Microsoft Bookings.
A front desk for teams working in Microsoft 365
Microsoft Bookings can remain the place where your team manages its appointment schedule. Vallamo handles the earlier step, explaining approved services and checking staff availability before making the booking.
Booking system stays in place
Confirmed appointments are written into Microsoft Bookings, not an additional Vallamo-only diary.
One source of approved answers
Service descriptions and policies come from knowledge reviewed by your business, not generated guesses.
How the Microsoft Bookings connection works
1. Connect Microsoft Bookings
Connect the Microsoft Bookings setup already used by your team.
2. Approve service information
Review the knowledge bank Vallamo drafts from your website.
3. Test staff and service bookings
Check that the intended practitioner and duration appear in the relevant booking schedule before launching.
What customers see, and what your team keeps
Customers can ask a question, hear an approved answer and choose an available appointment in their preferred messaging channel. Your team continues to manage its schedule in Microsoft Bookings, with Vallamo conversation transcripts and source references available when you need context.
Vallamo also supports human handover and live takeover, instant email alerts for new leads, and text confirmations and reminders. Optional deposit collection is available on the Growth plan. See the plans and pricing.
What is confirmed, and what needs checking
Microsoft 365 tenant permissions, shared mailbox dependencies, staff service assignment and specific rescheduling or cancellation fields vary between organisations, so we confirm them with you during setup.
This page describes Vallamo's confirmed general booking workflow. If your organisation relies on specific third-party custom fields, permissions or workflows, test those requirements before launch.
FAQs
The things owners ask before connecting Vallamo to Microsoft Bookings, answered straight.
Does Vallamo work with Microsoft Bookings?
Yes. Microsoft Bookings is on Vallamo’s live integration list. Vallamo checks the booking system’s availability and creates confirmed appointments in it.
Does it replace our Microsoft Bookings page?
No. Your existing Microsoft Bookings setup stays in place. Vallamo adds a conversation-based way to reach a booking.
Can it book a particular staff member?
Vallamo supports booking the right available practitioner or staff member for the correct duration. We confirm your particular staff assignment setup with you during onboarding.
Can it answer messages after our office closes?
Yes. Vallamo can answer website, WhatsApp and Instagram enquiries when staff are not monitoring the inbox.
How does it handle sensitive customer questions?
It hands medical concerns, allergic reactions, complaints and other sensitive issues to a person. It does not give medical advice.
What Microsoft 365 permissions are required?
The administrative permissions and any tenant approval your organisation needs depend on how your Microsoft 365 is set up. We go through them with you when you connect.
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