Service length
Choose the correct duration for a trim, manicure or other listed service rather than blocking an arbitrary slot.
Vallamo + Square Appointments
AI receptionist for Square Appointments
Vallamo is an AI receptionist for Square Appointments that turns incoming messages into bookings in the diary you already use. It answers approved business questions through website chat, WhatsApp and Instagram DMs, checks live availability and books the appropriate service duration.
Less administration for a busy small studio
A small team might have one person serving customers, taking payments and reading messages between appointments. Vallamo can handle straightforward service and availability enquiries so staff can focus on clients.
Your calendar stays central
Availability is read from Square Appointments and confirmed bookings go into the same diary.
Escalate exceptional requests
A question about an allergic reaction or a complicated group appointment goes to your team.
How the Square Appointments connection works
1. Connect Square Appointments
Connect your existing booking setup so Vallamo can check the diary.
2. Approve your services and answers
Review the first knowledge bank draft created from your website, including descriptions and stated policies.
3. Start with your enquiry channels
Let customers ask on your website, WhatsApp or Instagram, then review conversations and booking outcomes.
What customers see, and what your team keeps
Customers can ask a question, hear an approved answer and choose an available appointment in their preferred messaging channel. Your team continues to manage its schedule in Square Appointments, with Vallamo conversation transcripts and source references available when you need context.
Vallamo also supports human handover and live takeover, instant email alerts for new leads, and text confirmations and reminders. Optional deposit collection is available on the Growth plan. See the plans and pricing.
What is confirmed, and what needs checking
Vallamo reads live availability and writes bookings directly. Square-specific intake fields, appointment changes and which system sends notifications are confirmed with you during setup.
This page describes Vallamo's confirmed general booking workflow. If your organisation relies on specific third-party custom fields, permissions or workflows, test those requirements before launch.
FAQs
The things owners ask before connecting Vallamo to Square Appointments, answered straight.
Does Vallamo replace Square Appointments?
No. Square Appointments remains your existing booking diary. Vallamo handles enquiries and places confirmed appointments into it.
Can it book a specific team member?
Yes. Vallamo can book the right stylist or practitioner for the required service duration where the connected booking setup provides that availability.
Does it work on Instagram as well as my website?
Yes. Vallamo answers enquiries on Instagram DMs, WhatsApp and website chat, using your business-approved information.
Can it explain my prices?
It can quote a price only when that information is present in your approved knowledge bank. Otherwise it asks for details or passes the question to your team.
Does it handle cancellation requests?
How cancellations work with Square is confirmed with you during setup. Until then, Vallamo can take the request and hand it to your team rather than promising a change it can't make.
How do I get started?
Connect your booking system and review the knowledge bank Vallamo drafts from your website, usually within minutes. You approve the answers before going live.
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