Instant answers from approved information
Prices, treatments, opening hours and policies come from the knowledge bank you approved. When Vallamo does not know something it says so and passes the conversation to a person instead of guessing.
Vallamo + WhatsApp
AI receptionist and outreach for WhatsApp
Vallamo answers your WhatsApp Business messages day and night from information you have approved, books appointments into your diary, hands over to your team when it should, and, with Outreach switched on, sends consented follow-ups and campaigns. You decide which numbers it never replies to.
WhatsApp, answered properly at any hour
Customers expect a reply on WhatsApp within minutes, including evenings and weekends. Vallamo answers from your approved knowledge, asks the questions that decide the booking, and keeps every conversation in one inbox for your team.
Bookings made in the conversation
Connected to your booking system, Vallamo checks real availability, books the appointment and sends the confirmation, without the customer leaving WhatsApp.
One inbox for every conversation
WhatsApp threads land in the same inbox as your website chat and Instagram DMs, so your team sees the whole conversation and can step in and reply manually at any time.
Handover when a person is needed
Set handover rules for complaints, sensitive questions and anything unusual. Your team is alerted with the conversation attached.
Team hours and an away message
Choose when your team answers customers instead of the assistant, add bank holidays and days off, and let the assistant step in if nobody replies in time.
Reminders and deposits
Booking reminders, confirmations and deposit links keep their own settings, so they carry on whatever you choose for assistant replies.
Outreach on WhatsApp: bring customers back, with permission
Outreach is the part of Vallamo that starts conversations instead of only answering them: follow-ups after visits, win-back messages and campaigns to the right audience. It is switched on per business, so ask for it when you book a demo.
Follow-ups after visits
Check in after an appointment or treatment on a schedule you set, and decide when Vallamo should re-contact a customer who has gone quiet.
Campaigns to the right audience
Build audiences from booking history: last visit, never booked, service booked, practitioner, location, tags, birthday month or whether they replied. Preview the audience size before anything is sent.
Approved WhatsApp templates
WhatsApp only delivers pre-approved templates outside the 24-hour conversation window. Attach your approved template to a campaign and send a test to yourself before it goes out.
Guardrails switched on by default
Marketing limits default to four messages a week and sixteen a month per customer, inside a send window from 8am to 9pm in your business timezone. You can add cooling-off periods after a booking, a reply or a negative message, and hold back a test group.
Consent and pausing
Consent is recorded against each contact and outreach can be paused for any customer. A complaint stops further marketing messages to that person until someone reviews it.
Draft, schedule and track
Get help drafting the wording, then send now or schedule. Pause, resume, cancel, duplicate or retry a campaign, and see a record of every message and its delivery status.
Choose which numbers Vallamo never answers
Some WhatsApp conversations should always be yours: friends, family, suppliers, long-standing clients or anyone you prefer to look after personally. Add their numbers to an exclusion list and Vallamo leaves them alone.
Up to 100 excluded numbers
Add each number with its country code. Vallamo will not reply automatically or send assistant follow-ups to those numbers. Their messages stay in the inbox so your team can reply manually, and the list takes priority over every other rule.
Decide who Vallamo looks after
Let your team keep handling existing and imported clients while Vallamo handles new enquiries, or manage it by contact tags, with an override on any individual contact.
A pause switch for the whole channel
Turn automatic replies off in one click. Your connection, schedules and exclusions are kept, and turning replies back on does not send catch-up messages for the time you were away.
Block abuse
Block an abusive phone number or email so it cannot keep contacting you, with an optional expiry for heat-of-the-moment cases.
Exclusions control assistant replies. Booking reminders and Outreach keep their own separate settings, and your team can always reply manually.
How to get started on WhatsApp
Connect WhatsApp Business
Sign in with Meta from the Channels page and choose the WhatsApp Business number to use. We walk you through it in onboarding.
Approve your knowledge and rules
Review the draft knowledge bank built from your website, set your team hours and handover rules, and add any numbers to exclude.
Test it, then switch it on
Send yourself a message, check a booking end to end, and go live. Add Outreach later when you are ready.
What your customers see, and what your team sees
Customers message your WhatsApp number as normal and get an answer straight away. They can ask about services, prices and availability, and book without being sent to a form.
Your team sees every conversation in the inbox, with the knowledge behind each answer, and can take over whenever they like. Anything the assistant should not handle is passed to a person with the full thread.
WhatsApp has rules about who can message whom and when, including a 24-hour window after a customer’s last message. Vallamo works inside them, and uses approved templates for anything sent outside that window.
You can also see the supported booking integrations, read about how the product works, or explore plans and message allowances.
FAQs
The things owners ask before connecting WhatsApp to Vallamo, answered straight.
Which WhatsApp does Vallamo connect to?
Vallamo connects to WhatsApp through Meta’s WhatsApp Business Platform. During onboarding we help you choose the number and explain how it sits alongside any WhatsApp Business app you already use, because Meta’s rules on that are specific.
Can I stop Vallamo replying to certain numbers?
Yes. Add up to 100 numbers, each with its country code, to the exclusion list. Vallamo will not reply to them or send assistant follow-ups. Their messages stay in your inbox for your team to answer.
What is the 24-hour window?
After a customer messages you, WhatsApp lets you reply freely for 24 hours. Outside that window only pre-approved message templates can be sent. Vallamo follows this, and Outreach campaigns use your approved templates.
Can Vallamo message customers first?
Only through Outreach, which is switched on per business, only to customers with recorded consent, and inside your marketing limits and send window. It never cold-messages people who have not been in touch.
How do you stop customers being over-messaged?
Each customer is limited to four marketing messages a week and sixteen a month by default, only inside the send window, with optional cooling-off periods after a booking, a reply or a negative message. A complaint pauses marketing to that person until it is reviewed.
Can my team take over a conversation?
Yes, at any time. Replies you send yourself are never blocked by the exclusion list or the pause switch, and handover rules alert your team when a customer needs a person.
Do WhatsApp messages count towards my plan?
WhatsApp messages count towards your monthly message allowance. The pricing page shows what each plan includes.
Does it work with my booking system?
If you use one of our supported booking systems, Vallamo checks availability and books directly. The integrations page lists them all, and we can capture the details for your team if your system is not connected yet.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.