It answers
Vallamo picks up, says what it is, and finds out what the caller needs.
Vallamo + Calls
An AI receptionist that answers the phone
The same assistant that answers your website, WhatsApp and Instagram, now picking up your calls. It answers from information you have approved, takes the booking or the details, and gives your team the summary.
Answers the calls
you can’t take
Mid-treatment, with a client in the chair, or after you have closed, the phone gets answered instead of ringing out.
- Picks up when you are busy, away or closed
- Talks like a person, not a press-1 menu
- Tells the caller it is an AI assistant, and passes to a person when asked
JM
Evening call9:04pm · after hours
AnsweredPS
Lunchtime call12:31pm · team mid-appointment
AnsweredTN
Sunday call10:12am · closed
AnsweredIllustrative call log. Names and times are examples.
Answers from what
you have approved
It does not improvise prices or policies. It speaks from the same approved information as your chat, so callers hear what your website would say.
- Your treatments, prices, hours and policies, approved by you
- If it is not sure, it says so rather than guessing
- One assistant and one source of truth across every channel
TreatmentsPricesOpening hoursPoliciesLocationsBooking rules
Medical adviceAnything not approved
What it answers from, and what it hands to your team.
Brings in your team
when it should
Complaints, sensitive questions and anything it cannot verify go to a person, with the conversation attached, so nobody has to start from scratch.
- A written summary of who called and what they need
- The full conversation to read before you call back
- Calls and chats land in the same place
Call summary
Caller wants a Saturday facial. Asked about patch tests. Needs a person to confirm suitability before booking.
Illustrative summary.
How a call works
Three steps, the same way the other channels work.
It helps or hands over
It answers from your approved information, moves towards a booking, or takes the details and brings in your team.
You get the summary
Who called, what they needed and what was said, in your dashboard with the conversation.
One assistant, every channel
FAQs
The things owners ask before letting an assistant answer their phone, answered straight.
Are calls available now?
Yes. Calls are live, alongside website chat, WhatsApp and Instagram, all answered by the same assistant from the same approved information.
Will callers know they are talking to an AI?
Yes. The assistant says what it is at the start of the call, and callers can ask for a person at any point.
What happens when it does not know the answer?
It says so. It only answers from information you have approved, so when a question falls outside that it takes the caller’s details and passes the call to your team instead of guessing.
How is this different from an answering service?
An answering service takes a message. Vallamo already knows your treatments, prices and policies, can move the caller towards a booking, and puts the conversation in the same place as your chat, WhatsApp and Instagram enquiries.
Is it the same assistant as the chat on my website?
Yes. One assistant, one set of approved information, so a caller hears the same answer a website visitor would read.
Can I control when it answers?
Yes. As with the other channels, you stay in control: pause the channel, set when your team is available and review every conversation.
Put Vallamo on your phone line
Bring a real example from your team and we can walk through how calls would work for your business, or try Vallamo on chat first.