First-visit questions
What to bring, how long a session lasts and what the first visit involves are answered from the information you approved.
Vallamo + Mindbody · Partner access
AI receptionist for Mindbody
Vallamo is an AI receptionist for studios, gyms and wellness businesses that run on Mindbody. It answers enquiries on your website, WhatsApp and Instagram DMs from information you have approved, and books into your Mindbody schedule once Mindbody partner access is in place. We arrange that access with you during onboarding.
First-time enquiries should not wait for the front desk
New clients often ask the same questions before they commit: what to wear, what a first visit involves, what it costs. Vallamo answers from your approved information and moves the enquiry towards a booking.
Enquiries outside opening hours
Instagram DMs, WhatsApp messages and website chats get an answer in the evening or at the weekend, with details captured for your team.
Handover when it matters
Complaints, injury or health concerns and anything unusual go straight to a person, with the conversation attached.
How the Mindbody connection works
Mindbody connects to third-party tools through partner access that has to be switched on for your account. Vallamo arranges that with you, so you do not need to apply or do anything technical. We will tell you honestly where it stands.
Tell us you use Mindbody
Mention Mindbody when you book a demo or sign up, so we can plan the connection from the start.
We arrange partner access
Mindbody connects through partner access. We handle the request with you during onboarding, so you do not need to do anything technical.
Review your knowledge, then go live
Approve the draft knowledge bank built from your website, test a booking, and switch on your chosen channels.
What your clients see, and what your team sees
Clients have a conversation on your website, WhatsApp or Instagram. They can ask about sessions and prices and, once the connection is live, receive a booking confirmation.
Your team keeps using Mindbody as the system of record. Once partner access is in place, Vallamo reads availability and writes bookings into the connected account, and its transcript shows what was said and the approved knowledge behind each answer.
Which Mindbody services, such as appointments, classes or memberships, are covered is confirmed with you before launch, so nothing is promised that your account cannot deliver.
You can compare the supported booking integrations, read about Vallamo for health and beauty, or explore plans and message allowances.
FAQs
The things owners ask before connecting Vallamo to Mindbody, answered straight.
Is Vallamo connected to Mindbody today?
Mindbody connects through partner access, which has to be switched on for your account. We arrange it with you during onboarding. When you book a demo we can tell you where things stand for your business.
Do I have to apply for Mindbody partner access myself?
No. We handle the request with you and keep you updated, so there is nothing technical for your team to do.
How long does partner access take?
The timing depends on Mindbody, so we cannot promise a date. We will tell you honestly where it stands and what happens in the meantime.
Can Vallamo still help while access is being arranged?
Yes. Answering enquiries on your website, WhatsApp and Instagram DMs does not depend on it. Vallamo can answer from your approved knowledge, capture the details of anyone who wants to book and alert your team. Direct booking into Mindbody starts once access is in place.
Does it handle classes and memberships?
Which Mindbody services are covered, such as appointments, classes or memberships, is confirmed with you before launch. We will not promise anything your account cannot support.
What happens with health or injury questions?
Vallamo does not give medical or health advice. Questions like that go to a person, with the conversation attached.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.