Stylist-specific bookings
When a client asks for a particular stylist or barber, availability is checked for that person and the length of the chosen service.
Vallamo + Fresha · Partner access
AI receptionist for Fresha
Vallamo is an AI receptionist for Fresha salons and beauty businesses. It answers enquiries on your website, WhatsApp and Instagram DMs from information you have approved, and books into your Fresha diary once Fresha partner access is in place. We arrange that access with you during onboarding.
A salon enquiry should end in the right booking
Clients message at night, between appointments and after closing. Vallamo answers from your approved service list and prices, asks the questions that decide the booking, and books the matching stylist and appointment length.
After-hours enquiries
Enquiries on Instagram DMs, WhatsApp and website chat get an answer outside opening hours, with the booking waiting in your diary in the morning.
Patch tests and group requests
Patch-test policies are repeated exactly as you wrote them. Bridal parties, group bookings and anything unusual go to a person with the full detail.
How the Fresha connection works
Fresha connects to third-party tools through partner access that has to be switched on for your account. Vallamo arranges that with you, so you do not need to apply or do anything technical. We will tell you honestly where it stands.
Tell us you use Fresha
Mention Fresha when you book a demo or sign up, so we can plan the connection from the start.
We arrange partner access
Fresha connects through partner access. We handle the request with you during onboarding, so you do not need to do anything technical.
Review your knowledge, then go live
Approve the draft knowledge bank built from your website, test a booking, and switch on your chosen channels.
What your clients see, and what your team sees
Clients have a conversation on your website, WhatsApp or Instagram. They can ask about services, request a stylist and receive a booking confirmation.
Staff keep using Fresha as the diary. Once partner access is in place, Vallamo reads availability and writes bookings directly into the connected account, and its transcript shows what was said and the approved knowledge behind each answer.
Which Fresha records and fields sync beyond live availability and bookings is confirmed with you during setup, so nothing is promised that your account cannot deliver.
You can compare the supported booking integrations, read about Vallamo for health and beauty, or explore plans and message allowances.
FAQs
The things owners ask before connecting Vallamo to Fresha, answered straight.
Is Vallamo connected to Fresha today?
Fresha connects through partner access, which has to be switched on for your account. We arrange it with you during onboarding. When you book a demo we can tell you where things stand for your business.
Do I have to apply for Fresha partner access myself?
No. We handle the request with you and keep you updated, so there is nothing technical for your team to do.
How long does partner access take?
The timing depends on Fresha, so we cannot promise a date. We will tell you honestly where it stands and what happens in the meantime.
Can Vallamo still help while access is being arranged?
Yes. Answering enquiries on your website, WhatsApp and Instagram DMs does not depend on it. Vallamo can answer from your approved knowledge, capture the details of anyone who wants to book and alert your team. Direct booking into Fresha starts once access is in place.
Can it book a specific stylist?
Yes, once the connection is live. Vallamo checks availability for the requested stylist and the length of the service, and books the matching appointment.
What about patch tests and sensitive questions?
Vallamo repeats the policy you have approved and does not make medical or allergy judgements. Anything sensitive goes to a person.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.