Initial assessments booked in the chat
Vallamo asks the few questions that decide the booking, checks real availability for the right appointment type and length, and books it.
Vallamo for physiotherapy
You can’t answer messages with your hands on a patient
Vallamo is an AI receptionist for physiotherapy practices. It answers patients on Instagram, WhatsApp and your website in seconds and books assessments into Cliniko or your diary. It never gives medical advice.
Patients message while you are treating
Most physio enquiries arrive in the evening or between appointments. Vallamo answers straight away from information you have approved, and books the right appointment so the patient is not left waiting for a call back.
Follow-ups and returning patients
Patients can ask to book a follow-up or rearrange a visit in the same conversation, without phoning at the busiest time of day.
Your practice questions, answered
Fees, how long a first visit takes, what to wear, parking and which insurers you accept are answered from the information you approved.
Clinical questions go to a person
Vallamo does not diagnose, give treatment advice or judge how urgent something is. Those messages go to your team with the conversation attached.
Deposits and cancellation policy
Take a deposit at booking where you want one, and have your cancellation policy repeated exactly as you wrote it, so fewer appointments are missed.
Evenings and weekends covered
Enquiries sent at 9pm or on a Sunday get an answer, and the booking is waiting in your diary in the morning.
Keep patients coming back, with permission
Outreach lets you check in after a course of treatment and reach people who have not been in for a while. It is switched on per business, so ask for it when you book a demo.
Check-ins after treatment
Send a short check-in after an appointment on a schedule you set, and offer to arrange the next visit.
Lapsed patients
Reach patients who have not booked for a set number of months, with a friendly offer to arrange another visit.
Only to people who agreed
Consent is recorded for each contact and outreach can be paused for any patient. Limits on how often anyone is messaged are on by default.
Live in three steps
Connect your diary
Link Cliniko or another supported booking system so Vallamo can see real availability.
Approve what it knows
Review the draft knowledge bank built from your website, then set handover rules for clinical questions.
Test it, then go live
Send yourself a message, check an assessment books correctly, then switch on your channels.
What patients see, and what your team sees
Patients message your practice on Instagram, WhatsApp or your website and get an answer straight away. They can ask about fees and availability and book without a phone call.
Your team sees every conversation, with the information behind each answer, and can take over whenever they like. Anything clinical is passed to a person.
Vallamo only answers from information you have approved, and it says so when it does not know. For how patient information is handled, see our privacy policy.
Calls between appointments
Between patients, the phone rings and nobody can reach it. Calls let Vallamo answer from your approved information, take the booking or the details, and hand anything about a patient’s condition to your team.
FAQs
The things practice owners ask before using Vallamo, answered straight.
Does Vallamo give medical or physio advice?
No. It does not diagnose, recommend treatment or judge how urgent a problem is. Clinical questions go to your team with the conversation attached.
Does it work with Cliniko?
Yes. Cliniko is one of our supported booking systems, so Vallamo can check availability and book directly. Other supported systems are listed on the integrations page.
Can it handle insurance questions?
It can explain what you have told it about insurers and payment, and pass the details to your team. It does not make insurance decisions.
Can new and existing patients both use it?
Yes. Anyone can message and book an appointment. Your team decides which conversations they prefer to handle themselves, and you can exclude chosen WhatsApp numbers and Instagram handles.
Will it take payment or a deposit?
It can take a deposit at booking on the plans that support it, and it repeats your cancellation policy as you wrote it.
What happens if it does not know the answer?
It says so, takes the patient’s details and alerts your team, rather than guessing.
Can I use it for a small solo practice?
Yes. Many of the practices it suits are one or two practitioners who cannot answer messages while treating. See the plans on the pricing page.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.