Physiotherapy and allied health
A patient asks about an initial session versus a return visit. Vallamo uses the clinic’s approved descriptions rather than creating its own clinical guidance.
Vallamo + Cliniko
AI receptionist for Cliniko
Vallamo is an AI receptionist for Cliniko that answers patient enquiries on your website, WhatsApp and Instagram DMs, then checks live availability and places appointments into your Cliniko diary. It uses information your clinic has reviewed and approved, and routes medical questions to your team.
A clinic enquiry should end in the right appointment
Someone looking for a physiotherapy assessment might not know which appointment type to select. Vallamo can answer approved service questions, clarify the requested practitioner and book the matching appointment length into Cliniko.
Practitioner-specific appointments
When a patient requests a named osteopath or chiropractor, availability is checked for that practitioner and the selected duration.
Clinical boundaries
A patient describing symptoms, contraindications or a reaction is handed to the clinic. The assistant does not diagnose or decide whether treatment is suitable.
From first message to the Cliniko diary
Connect your Cliniko account
Connect the supported Cliniko integration to the workspace and check the appropriate appointment types and practitioners during setup.
Review your clinic knowledge
Vallamo drafts a knowledge bank from your website, usually within minutes. Approve the clinic’s service descriptions, prices and policies before the assistant uses them.
Test the journey, then go live
Test an enquiry, confirm that live availability and the resulting appointment appear correctly in Cliniko, then enable your chosen messaging channels.
What patients see, and what staff see
Patients have a conversation on your website, WhatsApp or Instagram. They can ask a question, request a particular practitioner and receive a booking confirmation when an appointment is completed.
Staff continue to use Cliniko as the diary. Vallamo reads availability and writes bookings directly to the connected system, while its own conversation transcript shows what was said and the approved knowledge behind answers.
Which Cliniko records and custom fields sync beyond live availability and bookings is confirmed with you during setup, so nothing is promised that your account can't deliver.
You can compare the supported booking integrations, read about Vallamo for health and beauty, or explore plans and message allowances.
More on booking and customer enquiries
FAQs
The things owners ask before connecting Vallamo to Cliniko, answered straight.
Does Vallamo write bookings directly into Cliniko?
Yes. Vallamo checks live Cliniko availability and books into the clinic’s existing system, rather than keeping a separate appointment diary. The practitioner and session duration are matched to the requested appointment.
Can patients reschedule or cancel a Cliniko appointment?
Rescheduling and cancellation are part of the Cliniko workflow. The exact conditions that apply depend on how your Cliniko account is set up, and we confirm them with you during setup before anything is promised to patients.
Which Cliniko appointment types can Vallamo book?
Vallamo can book the right practitioner for the right appointment duration, based on configured availability and approved information. We check the appointment-type mappings and any restrictions for your Cliniko account with you during setup.
What Cliniko data syncs with Vallamo?
Live availability is read from Cliniko and completed bookings are written into the connected diary. For patient records, forms, treatment notes and custom fields, we confirm exactly what is and isn't covered for your account during setup.
Does it provide medical advice to patients?
No. Vallamo only uses the clinic’s approved knowledge for non-clinical questions. Symptoms, contraindications, allergic reactions and other medical concerns go to a person.
How does a clinic get started?
Connect the Cliniko account, review the draft knowledge bank and test a sample booking before going live. The initial knowledge draft is generated from your website, usually within minutes.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.