The after-hours Instagram enquiry
Someone sends a DM at 9pm after seeing a haircut. Vallamo can answer approved price and service questions, then check Phorest availability.
Vallamo + Phorest
AI receptionist for Phorest
Vallamo is an AI receptionist for Phorest salons, spas and barbers that replies to bookings questions on Instagram, WhatsApp and website chat. It checks availability for the right stylist and service duration, and books into the connected Phorest diary rather than starting a second one.
Clients describe the result, not your booking menu
A client may ask for a fringe trim, a full colour or several services together, especially late in the evening when nobody is watching the inbox. Your assistant can clarify the request, use approved service information and check enough time with the requested stylist.
The right stylist and time
A request for a particular team member stays with that stylist. Multi-step services can be represented by a longer appointment rather than squeezed into a short slot.
When a receptionist should take over
A bridal party, complicated colour correction or complaint needs more context. Vallamo can collect the enquiry and pass the transcript to staff.
A straightforward route from DM to booked appointment
Connect the booking diary
Link the supported Phorest integration and make sure staff and service durations are configured for the appointments you want handled.
Approve your salon’s answers
Review Vallamo’s website-derived knowledge draft so service names, charges and salon policies reflect your own business.
Check a sample booking
Try a stylist-specific enquiry in the live demo or test channel, inspect the result in Phorest, then go live.
Keep the existing salon workflow
Phorest remains the diary used by the team. Vallamo handles the conversation that happens before the appointment, including questions about the salon’s approved policies and which service to book.
Clients get a confirmation and can receive text reminders. Staff can see the conversation transcript, the source behind the answers and any human handover.
We confirm your Phorest service mappings, how bundled services behave and any channel-specific restrictions with you before launch.
You can compare the supported booking integrations, read about Vallamo for health and beauty, or explore plans and message allowances.
More on booking and customer enquiries
FAQs
The things owners ask before connecting Vallamo to Phorest, answered straight.
Can Vallamo book a particular stylist in Phorest?
Yes. Vallamo uses live booking availability to match a client to the requested stylist and the right appointment duration. A stylist-specific booking is recorded in the connected diary.
Will clients get answers outside salon opening hours?
Yes. Enquiries on Instagram DMs, WhatsApp and website chat can be answered without someone monitoring the inbox. Answers come from knowledge the salon has approved.
Can it book a cut and colour together?
Vallamo can handle multi-step treatments as one longer appointment. We confirm how your Phorest services are configured and mapped during setup, before a particular combination is offered to clients.
What happens with patch-test questions?
The assistant can repeat an approved salon policy without improvising. Any concern involving allergic reactions or clinical suitability is passed to your team.
Does my receptionist need to use a second diary?
No. Vallamo reads live availability and writes bookings into the existing Phorest system. The conversation transcript remains available separately for context.
Can we start with Instagram only?
Vallamo supports Instagram DMs, WhatsApp and website chat. Your team can plan which channels to enable as part of setup, after approving your knowledge bank.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.