Consultation before treatment
If the clinic distinguishes first consultations from treatment appointments, Vallamo uses its approved descriptions and books the requested appointment type.
Vallamo + Pabau
AI receptionist for Pabau
Vallamo is an AI receptionist for Pabau users in aesthetics and medspas. It answers non-medical enquiries from approved clinic information, checks the right practitioner’s live diary and books appointments in Pabau while handing clinical suitability questions to staff.
Put consultation enquiries in front of the right clinician
Aesthetics patients can move from a social message to a question about consultation fees, treatment duration or a named practitioner. Booking logistics are appropriate for automation; medical decisions are not.
High-value booking enquiries
For services where the clinic requires a deposit, optional deposit collection is available on Vallamo’s Growth plan. The clinic remains responsible for its own policy.
Clinical escalation
Questions about side effects, contraindications, medication or suitability are routed to staff. Vallamo does not recommend a treatment or make a clinical judgement.
Set up the boundaries before you accept bookings
Connect Pabau
Link the Pabau integration and identify the practitioners and appointments the assistant should help arrange.
Approve every patient-facing answer
Check the knowledge draft generated from your website. Include only the clinic’s approved non-medical descriptions, pricing and policies.
Test consultation and treatment paths
Test both enquiry types, the practitioner mapping, deposit policy where applicable and the resulting Pabau booking.
Bookings without pretending to be a clinician
The clinic remains responsible for determining which treatment, if any, is appropriate. Vallamo can explain approved booking options and check availability without offering a diagnosis.
The assistant can keep a conversation going when a potential patient has practical questions, capture the details, or transfer control to a person with the transcript intact.
Which Pabau fields carry deposit status, consultation categories or treatment forms is confirmed with you during setup.
You can compare the supported booking integrations, read about Vallamo for health and beauty, or explore plans and message allowances.
More on booking and customer enquiries
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FAQs
The things owners ask before connecting Vallamo to Pabau, answered straight.
Can Vallamo book consultations into Pabau?
Yes. Vallamo books into the connected booking system using live availability and the appropriate practitioner and duration. Confirm your own consultation categories during setup.
Can the assistant say which aesthetic treatment is best?
No. Medical suitability and treatment selection require a clinician. Vallamo hands those questions over rather than supplying medical advice.
Can a clinic request a booking deposit?
Optional deposit collection is available on Vallamo’s Growth plan. The clinic approves its own deposit policy, and we confirm how deposits show against the booking in your Pabau account during setup.
Can it answer questions from Instagram DMs?
Yes. Vallamo supports Instagram DMs as well as WhatsApp and website chat. It uses only the approved clinic knowledge and never invents a fee or medical detail.
What happens if someone reports a reaction?
The assistant routes the message to a person rather than attempting to assess it. The team can take over the conversation and see the transcript.
Do staff need another booking calendar?
No. Vallamo reads availability and writes appointments to Pabau as the existing diary. Staff can continue working in their booking system.
See how Vallamo would handle your enquiries
Bring a real example from your team. We can walk through the questions customers ask, where a person should take over, and how appointments fit your diary.